The Arden Outlet Membership is an optional paid membership. Members get access to premium discounts, exclusive offers, members-only content, and free shipping on certain items.

Price: after a 2-day free trial, the membership costs $42.95 every 30 days (plus any applicable taxes) until you cancel.

You only join if you choose to, by using the ticking the membership terms checkbox at checkout. Learn more.

You can cancel at any time on our Cancel Membership page.

• Your free trial starts on the day you place your order with the membership selected.
• You are not charged a membership fee during the 2-day trial. Any product you buy is charged separately at checkout.
• On the day after your trial ends, the membership fee of $42.95 (plus any applicable taxes) is charged to the payment method you used.
• After that, the membership renews automatically every 30 days at $42.95 until you cancel.
• The free trial is for new members only.

When you purchase one or more digital products from Arden Outlet, your purchase includes a complimentary 2 day trial membership. During this trial period, you can access exclusive content and additional membership benefits at no cost.

The checkbox agreeing to our Terms of Service, which includes the trial membership terms, is not automatically selected. You must actively check the box to indicate your agreement.

If you do not wish to continue with the membership, you can cancel before the 2 day trial ends to avoid being charged. If you do not cancel before the trial expires, your membership will automatically renew, and the applicable membership fee will be charged to your account according to the subscription terms disclosed at checkout.

You can cancel your membership at any time by contacting our customer support team.If you don’t want to continue, cancel before your trial ends on our Cancel Membership page and you won’t be charged the membership fee.

Digital Product Refunds

Our digital products may be accessed immediately after purchase. For this reason, digital product purchases are generally nonrefundable once access has been provided, except where required by applicable law or otherwise stated in our refund policy.

Subscription charges are handled in accordance with our refund policy and applicable law. If you have questions about your trial, membership, billing, or cancellation, please contact our customer support team for assistance.

Why Is There a Charge From ArdenOutlet.com on My Statement?

If you see a charge from ArdenOutlet.com on your bank or billing statement and do not recognize it, it may be related to the renewal of your membership.

When you purchase one or more digital products from our website, you receive a complimentary 2 day trial membership that provides access to exclusive content and additional benefits during the trial period.

If you do not cancel your membership before the trial ends, it will automatically renew, and the applicable membership fee will be charged to your account in accordance with the subscription terms agreed to at checkout.

Why Was I Charged After the Trial?

The complimentary trial lasts for 2 days. If your membership is not canceled before the trial period expires, the membership converts to a paid subscription and renews automatically.

During checkout, the checkbox agreeing to our Terms of Service, which includes the trial membership terms, is not automatically selected. It must be actively checked to indicate agreement.

What Should I Do If I Still Don't Recognize the Charge?

If you are unsure why you were charged, we recommend checking your order confirmation emails and reviewing your purchase records to help identify the transaction.

If you still have questions or need help understanding a charge, please contact our customer support team. We can help you review your membership and billing details and explain the available options.

You can also contact our support team at any time to cancel your membership and prevent future renewals.

A charge from Arden Outlet is usually one of these:

• A product order: the amount matches your order confirmation email.
• The Arden Outlet Membership fee: $42.95 (plus any applicable taxes), charged the day after your 2-day free trial ends and then every 30 days. This applies only if you joined using the membership terms checkbox at checkout.

Search your inbox for emails from Arden Outlet, including your order confirmation, to match the charge to an order.

If you didn’t mean to join the membership, you can cancel instantly on our Cancel Membership page. For any charge you still can’t identify, email support@ardenoutlet.com with your full name, the email address on the order, and the date and amount of the charge, and we’ll look into it within 24 hours.

You can cancel at any time, in either of these ways:

• Online (instant): use our Cancel Membership page. Your cancellation takes effect straight away and no further membership fees are charged.
• By email: write to support@ardenoutlet.com with your full name and the email and billing address on your order. Email requests are reviewed manually, so send them a few days before your next billing date to make sure they’re processed in time.

Yes, you can cancel the subscription associated with your purchase at any time. Your purchase includes a complimentary 2-day trial of the membership. To avoid the recurring membership charge, you must cancel before the 2-day trial period ends.

If You See “Arden Outlet” on Your Bank Statement

If you see Arden Outlet on your bank or billing statement, the charge may be related to a purchase made through our website or a subscription associated with your purchase.

You may also see a charge if a membership has renewed or if someone else with access to your payment method made a purchase.

If You Still Can't Identify the Charge

If you cannot find a matching purchase, here are a few steps that may help you identify it.

1. Search your email for phrases such as “Thank you for your purchase” or “Order summary.”
2. Check the amount on your bank statement against any order confirmations or receipts you find.
3. Check the sender's email address to identify the website associated with your purchase.
4. Visit the website to see whether you recognize the store or the product you purchased.
5. Contact customer support if you recognize the website but need help identifying the transaction.

Contact Arden Outlet Support

If you've checked your email and order records but still don't recognize the charge, we're here to help you investigate.

Submit a support ticket here if you need further assistance. Our support team will review your inquiry and respond as soon as possible.

When you purchase a digital product from us, your purchase may include a complimentary 2 day trial of our membership, which provides access to exclusive content and additional benefits during the trial period.

The checkbox agreeing to our Terms of Service, which includes the trial membership terms, is not preselected. You must actively select the checkbox to indicate your agreement.

If you do not wish to continue with the membership, you must cancel before the 2 day trial ends to avoid being charged. Unless canceled before the trial period expires, the membership will automatically renew, and the applicable membership fee will be charged to your account according to the disclosed subscription terms.

Subscription charges that have already been processed are subject to our applicable refund policy. You can cancel your membership at any time by contacting our customer support team.

If you have questions about your membership, billing, or cancellation, our support team is available to assist you.

Thank you for choosing us. We appreciate your business.

Under our Terms of Service, membership fees that have already been charged are non-refundable, except where a refund is required by law or approved by us at our discretion.

If you have a concern about a membership charge, email support@ardenoutlet.com and we’ll review it. To stop future charges, cancel on our Cancel Membership page.

Digital products are delivered instantly after purchase, so digital sales are final under our Terms of Service, unless a refund is required by law.

When you purchase one or more of our digital products, your purchase includes a complimentary 2 day trial membership, giving you access to exclusive content and additional benefits at no cost during the trial period.

The checkbox agreeing to our Terms of Service, which includes the trial membership terms, is not automatically selected. You must actively check the box to indicate your agreement.

If you do not wish to continue with the membership, you can cancel before the 2 day trial ends to avoid being charged. If you do not cancel before the trial expires, your membership will automatically renew, and the applicable membership fee will be charged to your account in accordance with the disclosed subscription terms.

You can cancel your membership at any time by contacting our customer support team.

Digital Product Refund Policy

Because our products are digital and may be accessed immediately after purchase, all purchases are generally considered final and are not eligible for refunds once access has been provided, except where required by applicable law or otherwise stated in our refund policy.

If you believe your purchase qualifies for a refund, please contact our customer support team and explain the circumstances. We will review your request and determine whether a refund is appropriate under our refund policy and applicable law.

If your refund request is approved, the refund will be issued to your original payment method.

Refund requests are reviewed on a case by case basis. If you have any questions about your purchase, membership, billing, or cancellation, please contact our customer support team for assistance.

Thank you for your understanding and for choosing us.

If there’s a problem with your file, for example a broken download link or a file that won’t open, email support@ardenoutlet.com with your order number and we’ll fix it or send it again.

To be eligible for a return, a physical item must be unused, in its original condition and packaging, with all original parts included.

• Ask first: every return needs written approval from our support team. Email support@ardenoutlet.com before sending anything back. Returns sent without approval may be refused.
• Return shipping: you pay the cost of sending the item back. We recommend a trackable service, as we can’t be responsible for returns lost in transit.
• Change of mind: returns for a change of mind carry a 25% restocking fee.
• Refunds: once the item arrives and passes inspection, your refund goes back to your original payment method. Original shipping fees are non-refundable.

Where a money-back guarantee is advertised for a physical product, it follows these same return requirements.

Please contact us within 7 days of delivery at support@ardenoutlet.com, and include:

• Your order number
• Photos of the item and any damage
• A short description of the problem

Once we’ve reviewed your request, we’ll arrange a replacement or refund.

If your item arrives damaged, you may be eligible for a free replacement if you contact our support team within 7 days of delivery.

To help us review your request as quickly as possible:

1. Contact our customer support team within 7 days of delivery.
2. Provide three clear photos showing the damaged item from different angles.
3. Our team will review the information and confirm whether a replacement is available.

If your replacement is approved, we will arrange a replacement order using the same shipping speed as your original order. You will not need to return the damaged item unless our support team advises otherwise.

Incorrect Items

If you receive a completely different product from the one you ordered, you may be eligible for a free replacement.

Examples of eligible incorrect items:

• You ordered a dress but received shoes.
• You ordered lipstick but received mascara.

An item is not necessarily considered incorrect if it matches the product ordered but does not meet your personal expectations regarding its features, appearance, fit, or feel. We encourage customers to review product descriptions, specifications, images, and sizing information carefully before placing an order.

To request a replacement:

1. Contact our customer support team within 7 days of delivery.
2. Provide three clear photos of the item you received from different angles.
3. Include your order number and a brief explanation of the issue.

If your request is approved, we will arrange a replacement using the same shipping speed as your original order. You will not need to return the incorrect item unless instructed otherwise.

Orders Not Received After 30 Days

If your order has not arrived within 30 days of placing your order, you may be eligible for a free replacement, provided the carrier's tracking information does not show the shipment as delivered.

Please contact our customer support team with your order number so we can review the tracking information and determine the appropriate next steps.

If your tracking status shows “Delivered”:

If the carrier's website indicates that your package was delivered, please first contact your local post office or shipping carrier to ask for assistance locating it.

You can also review your tracking information using our order tracking page and provide the tracking number to your local carrier.

Important Replacement Guidelines

• Replacement requests for damaged or incorrect items must be submitted within 7 days of delivery.

• Orders that have not arrived after 30 days may qualify for a free replacement if tracking does not show delivery.

• Approved replacements will use the same shipping speed as the original order.

• We generally do not require damaged or incorrect items to be returned when a replacement is approved, unless our support team advises otherwise.

• All requests are reviewed individually and are subject to our applicable policies and consumer protection obligations.

Orders can’t be edited once they’ve been placed, so please check your cart, quantities and shipping address before paying.

If you’ve made a mistake on a physical order, email support@ardenoutlet.com straight away. Physical orders can only be cancelled before they ship. Digital orders are delivered instantly and can’t be cancelled.

All available payment methods are shown at checkout. Your card is charged in US dollars (USD).

If your card uses a different currency, your bank may add a conversion or foreign transaction fee. Contact your bank for details.

Yes. Payments are processed through Shopify’s secure, encrypted checkout. Arden Outlet never sees or stores your full card details.

Having trouble completing your purchase at Arden Outlet? Payment issues can happen for several reasons, including incorrect card details, bank security checks, or temporary processing problems. Here are some steps you can take to resolve the issue.

1. Check Your Payment Details

Make sure your card number, expiration date, CVV security code, and billing address are entered correctly. If your card has expired, you may need to use a different payment method.

2. Check Your Available Funds

Confirm that you have sufficient funds or available credit to cover your purchase. Your bank may also impose daily spending or transaction limits.

3. Contact Your Bank or Card Issuer

Some transactions are declined because of security restrictions or other issues that only your bank can clarify. If your payment continues to fail, contact your bank and ask why the transaction was declined.

Common Credit Card Decline Codes

If your payment displays a decline code, the following list may help you understand what it means.

CodeMeaningWhat You Can Do05Do Not HonorContact your bank to ask why the transaction was declined.07Pick Up CardContact your bank immediately and follow its instructions.12Invalid TransactionCheck your payment details and contact your bank if needed.41Lost CardContact your bank and do not continue using a card reported lost.43Stolen CardContact your bank and do not use a card reported stolen.51Insufficient FundsCheck your available balance or credit.54Expired CardUse a valid card or request a replacement from your bank.57Transaction Not PermittedAsk your bank whether restrictions apply to the transaction.62Restricted CardContact your bank to clarify the restriction.65Activity Limit ExceededCheck your transaction limits with your bank.91Issuer or Network UnavailableWait a little and try again, or contact your bank.93Transaction Cannot Be CompletedContact your bank for clarification.N7CVV2 Verification FailedCheck your security code and billing details before retrying.R0 / R1Stop Payment OrderContact your bank to clarify the payment restriction.

Note: Decline codes can vary by payment processor and card network. These descriptions are general guidance, and your bank can confirm the specific reason for a declined transaction.

4. Try Another Payment Method

If the issue persists, try another credit or debit card or select another payment option available at checkout.

5. Try Again Later

Temporary technical issues or interruptions with your bank or the payment network can prevent a transaction from completing. Wait a few minutes, refresh the checkout page, and try again.

If your bank reports that the transaction was declined for security reasons, resolve the issue with them before retrying.

6. Contact Arden Outlet Support

If you've checked your payment details and contacted your bank but still cannot place your order, please contact our customer support team. Include any error message or decline code you received so we can help you identify the next steps.

Declines usually come from your bank or card issuer. Common reasons include:

• A billing address that doesn’t match your card
• Insufficient funds or a card limit
• An expired card
• Your bank blocking an online or international payment

If your payment was declined while placing an order with Arden Outlet, don't worry. There are several steps you can take to resolve the issue and complete your purchase.

1. Check Your Payment Details

Make sure your card number, expiration date, CVV, and billing address are entered correctly. Even a small error can prevent a payment from going through.

2. Check Your Available Funds

Confirm that your account has sufficient funds or available credit to cover the purchase.

3. Contact Your Bank

Your bank or card issuer may have declined the transaction for security reasons. Contact them to confirm whether any restrictions or verification requirements are preventing the payment.

4. Try Another Payment Method

If your payment continues to fail, try another credit or debit card or choose another payment option available at checkout.

5. Update Your Payment Information

If your card has expired or you've received a replacement card, make sure you're using the correct, up to date payment details.

6. Clear Your Browser Cache

Occasionally, browser issues can interfere with checkout. Try clearing your browser's cache and cookies or completing your purchase in a different browser.

7. Try Your Payment Again

Once you've checked your payment details and addressed any potential issues, return to checkout and try placing your order again.

8. Contact Arden Outlet Support

If your payment is still being declined, please contact our customer support team. We're happy to help you troubleshoot the issue and guide you through the next steps.

Try again after checking your details, use a different payment method, or contact your bank. If it keeps happening, email us and we’ll help.

Haven't received your order confirmation email after placing an order with Arden Outlet? Don't worry. There are a few things you can check to help locate it.

1. Check Your Spam or Junk Folder

Sometimes, confirmation emails end up in your spam, junk, or promotions folder. Check these folders to see whether your email was filtered automatically.

2. Verify Your Email Address

Make sure the email address you entered during checkout is correct. A small typo could prevent your order confirmation from reaching you.

3. Wait a Few Minutes

Occasionally, confirmation emails may take a little time to arrive. Wait a few minutes, then refresh your inbox and check again.

4. Contact Arden Outlet Support

If you still cannot find your confirmation email, please contact our customer support team. Include your name, the email address used at checkout, and any available order details so we can help verify your purchase and resend your confirmation if necessary.

Right after your purchase, we email you a link. The link opens your download page, where you can download your files.

We recommend saving the files to your device straight away so you always have a copy.

• Check your spam, junk and promotions folders.
• Search your inbox for “Arden Outlet”.
• Make sure the email address on your order is correct (it’s shown on your order confirmation page).
• Allow a few minutes, as emails can sometimes be delayed.

Still nothing? Email support@ardenoutlet.com with your order number and we’ll resend your link within 24 hours.

After checkout you’ll see an order confirmation page, and we’ll email you an order confirmation with your order number. If you didn’t receive it, check your spam folder or contact us.

Our digital products at Arden Outlet are designed to be easy to access and read on your preferred device. Open on most phones, tablets, e-readers and computers, including iPhone, iPad, Android, Mac and Windows. Depending on the file format, you may already have everything you need to open your purchase without installing additional software.

Recommended PDF Readers 📚

If your digital product is provided as a PDF file, you can use one of the following apps to open and read it on your smartphone or tablet.

1. Adobe Acrobat Reader

A popular, reliable option for reading digital books, guides, workbooks, and other PDF documents. The free version supports viewing PDFs, searching for text, and basic annotations.

Best for: Everyday reading and opening PDF files.

Download Adobe Acrobat Reader from the App Store

2. Foxit PDF Editor

Foxit is another useful option for reading and managing PDF documents. It supports PDF viewing, text searching, bookmarks, and basic annotation features. Some advanced tools require a paid subscription.

Best for: Customers who want a versatile PDF reader with additional document features.

Download Foxit PDF Editor from the App Store

3. PDF Expert

PDF Expert offers a range of reading and document management features, including highlighting, notes, bookmarks, and customizable reading themes. Some advanced features require a paid subscription.

Best for: Customers who like highlighting passages, adding notes, or organizing their reading.

Download PDF Expert from the App Store

4. Documents by Readdle

Documents by Readdle is a file management app that can open PDFs and manage downloaded documents. It also supports extracting ZIP and RAR archives, which can be helpful if your digital purchase contains multiple files in a compressed folder.

Best for: Customers who want to manage downloads, read PDFs, and extract compressed files in one app.

Download Documents by Readdle from the App Store

Do I Need an App to Unzip Files? 📂

Some digital products may arrive in a ZIP file containing one or more documents. Before reading the contents, you may need to extract the files into a regular folder.

On iPhone or iPad:

1. Open the built in Files app.
2. Find the ZIP file in your Downloads folder or wherever you saved it.
3. Tap the ZIP file to extract its contents.
4. Open the extracted folder and select the PDF or other supported file.

On many modern Apple devices, you can do this without installing another app.

If you're using an older device:

If your device cannot extract the ZIP file or the built in option is unavailable, try Documents by Readdle or another archive extraction app compatible with your operating system.

For older iPhones and iPads, check the app's minimum iOS or iPadOS requirements before downloading it.

Can I Read My Digital Products on a Computer? 💻

Yes! Most modern computers can open PDF files without additional software.

• Windows: Open the PDF using your browser or an installed PDF reader.
• Mac: Use Preview, which is included with macOS, or another compatible PDF reader.
• Android: Use your device's built in PDF viewer or install a compatible app from Google Play.

If your digital product is provided in another format, such as EPUB, DOCX, or ZIP, you may need a compatible application to open it.

Can I Read My Digital Products on a Kindle or E Reader?

Compatibility depends on the device and the file format.

Some e readers support PDF files directly, but the layout may not display as intended on smaller screens. Other formats may need to be converted before they can be transferred to your device.

For PDFs, we recommend using a phone, tablet, or computer if you experience formatting problems on your e reader.

What If I Can't Open My Digital Product?

If you're having trouble accessing your purchase, try these steps:

1. Check the file format. Make sure you have a compatible app for the file you downloaded.
2. Download the file again. An incomplete download may prevent the document from opening properly.
3. Extract ZIP files. If your download is compressed, extract it before opening the documents inside.
4. Update your app. An outdated application may not support the file correctly.
5. Check device compatibility. Make sure the app supports your device and operating system.

Need Further Assistance? 🤍

If you still cannot download, extract, or open your digital product, please contact Arden Outlet Customer Support.

When contacting us, include the name of your digital product, the device you're using, and a brief description of the problem. If possible, mention any error message you see so we can better understand the issue.

Our team will do its best to help you access your purchase.

Our digital products open on most phones, tablets, e-readers and computers, including iPhone, iPad, Android, Mac and Windows.

The exact format is listed on each product page. You may need a free app to open some files, such as a PDF reader.

At Arden Outlet, we work with various domestic and international shipping carriers to deliver orders to our customers. If you have questions about your delivery, need help locating a package, or notice an issue with your tracking information, you may be able to contact the carrier directly.

1. Find Your Tracking Number

Before contacting the carrier, locate your shipping confirmation email or visit our order tracking page to find your tracking number.

Your tracking number helps the carrier identify your shipment and provide information about its current status.

2. Identify Your Shipping Carrier

Check your tracking details to identify the carrier handling your shipment. Depending on your destination and delivery route, your package may be handled by more than one carrier.

Some international shipments are transferred to a local delivery partner once they arrive in your country. In these cases, the original carrier's website may not display the latest tracking updates.

3. Contact the Carrier Directly

Once you have identified your carrier, visit its official website to access tracking information, customer support, or delivery assistance.

Here are some commonly used shipping carriers and their official websites:

United States

• USPS
• UPS
• OnTrac
• ABF Freight
• TForce

Canada

• Canada Post
• UPS

United Kingdom

• Royal Mail
• Evri

Australia and New Zealand

• Australia Post
• Aramex Australia
• New Zealand Post

International Shipping

• China Post
• Yanwen
• SF Express
• J&T International
• UBI Smart Parcel
• Asendia
• Aramex
• ECMS Express

Carrier availability and contact options vary by destination and service. If your tracking information identifies a different carrier, use the official website listed in your tracking details.

4. What If Your Tracking Says Delivered?

If your tracking information shows Delivered but you have not received your package, we recommend taking the following steps:

1. Check around your property, mailbox, porch, and other possible delivery locations.
2. Ask household members or neighbors whether they accepted the package.
3. Contact your local post office or delivery carrier to ask for proof of delivery or further assistance.
4. If you still cannot locate your package, contact Arden Outlet Customer Support so we can review the situation with you.

5. What If My Tracking Hasn't Updated?

Tracking updates may occasionally be delayed, particularly during international transit or when a package is transferred between carriers.

If your tracking information has not changed for several days, check the carrier's website again or contact the carrier for clarification. If the issue persists, our support team can help you review your order and tracking details.

We're Here to Help!

If you cannot identify your carrier, cannot locate your tracking number, or need additional assistance with your delivery, please contact Arden Outlet Customer Support.

Include your order number and tracking number, if available, so we can help you determine the next steps.

When your physical order ships, we’ll email you a shipping confirmation with your tracking number. Processing times can vary with product availability.

We understand how frustrating it can be when a package doesn't arrive as expected or your order is missing an item. Follow the steps below to help resolve your delivery issue.

1. My Tracking Says Delivered, but I Haven't Received My Package

If your tracking information shows Delivered but you cannot find your package, please try the following steps before contacting us.

Check Your Delivery Location

• Check your porch, mailbox, garage, and around your exterior doors.

• Look in less visible locations, such as behind planters, under covered areas, near a back entrance, or beneath a doormat.

• Check with your building's front desk, reception area, or package room if applicable.

• Ask household members or neighbors whether they accepted the package, if appropriate.

• Look for a delivery notice or attempted delivery card from your local carrier.

Verify Your Shipping Address

Check your order confirmation email to ensure the shipping address, including your apartment, building, floor, or unit number, is correct.

If the address is correct, contact the carrier to ask for additional delivery details. Some carriers deliver into the evening, and packages may occasionally be marked as delivered before they physically arrive.

We recommend allowing up to 5 business days after the delivery scan for the package to arrive.

If you still cannot locate your package, please contact Arden Outlet Customer Support within 30 days of the expected delivery date so we can review the situation.

Important: If your package has been handed over to your local postal service or delivery partner, please contact that carrier directly for assistance locating it. Our support team can also help you review the tracking information.

2. My Order Hasn't Arrived and the Estimated Delivery Date Has Passed

Although most orders arrive within the estimated delivery timeframe, occasional delays can occur during transit.

Common reasons include:

Incorrect or Incomplete Shipping Address

A missing apartment number, unit number, or other address detail may delay delivery.

If the address shown in your order confirmation is correct, please check your tracking information and contact the carrier if necessary.

If you notice that the address is incorrect, contact your local carrier as soon as possible to ask whether a correction or delivery redirect is possible. Changes cannot always be made once a package is in transit.

Severe Weather or Unexpected Disruptions

Storms, snow, extreme temperatures, and other unexpected events can affect transportation routes and delivery schedules. Check your carrier's tracking page for service alerts or updated delivery estimates.

International Customs Delays

International shipments may be delayed while undergoing customs inspection or clearance. If your tracking information indicates that your package is being held by customs, please allow additional time for processing and check for any instructions or documentation requests.

What Should I Do Next?

If your order is past its estimated delivery date:

1. Review the latest tracking updates.
2. Check whether the carrier has provided a revised delivery estimate.
3. Contact the carrier if the tracking information indicates an unresolved delivery issue.
4. Contact Arden Outlet Customer Support if your order remains missing or the tracking information has not updated for an extended period.

Please include your order number and tracking number so we can review your shipment.

3. I Received My Order, but Some Items Are Missing

If your package arrived but does not contain everything you ordered, the missing items may have been shipped separately.

Check Your Order Confirmation

Review your order confirmation and tracking details to see whether each item has its own tracking number.

If your items have separate tracking numbers:

Your remaining items may still be in transit. Use the tracking information provided to check their latest status.

If all items share the same tracking number:

Please contact Arden Outlet Customer Support so we can investigate the missing items.

If available, attach a photo of the packing slip, shipping paperwork, and the items you received. This information can help us verify the contents of your shipment.

If you're unsure whether your items were shipped separately:

Contact our support team with your order number, and we will help you review the available shipping information.

If our investigation confirms that an item was missing from your shipment, we will work with you to determine the appropriate resolution.

4. How to Contact the Shipping Carrier

If you need help locating a package, confirming a delivery scan, or checking for delays, you can contact the carrier listed in your tracking information.

Visit the carrier's official website to access tracking details and customer support.

Some shipments are transferred between international and local carriers, so the carrier handling the final delivery may differ from the one listed in your original shipping confirmation.

5. Contact Arden Outlet Customer Support

If your package is missing, your delivery is significantly delayed, or your order arrived with missing items, please contact our customer support team.

To help us investigate your issue, include:

• Your order number

• Your tracking number, if available

• A brief description of the problem

• Photos of the package, packing slip, or received items, if relevant

Our team will review the information and help you determine the next steps.

We're here to help! Thank you for your patience and for choosing Arden Outlet.

Please double-check your address before you pay. If you notice a mistake, email support@ardenoutlet.com immediately. Once a tracking number has been issued, we can no longer change the address, but your local post office may be able to help redirect the package.

How to Track Your Package

1. Find your tracking number. Check your shipping confirmation or order details for the tracking number and tracking link.
2. Track your shipment online. You can use Parcels to check tracking updates from different carriers in one place.
3. Check for separate shipments. If your order contains multiple items, they may ship separately and arrive on different dates. Check each item's tracking information individually.
4. Check your local carrier's website. Depending on the shipping method, tracking updates may take some time to appear. Once your package reaches your country, a local delivery carrier may provide a new tracking number. If a new number is available, use it to track your package on the local carrier's website. Otherwise, try using your original tracking number.

Why Isn't My Tracking Information Updating?

Tracking information may not appear immediately after your order ships. It can take some time for the carrier to scan your package and update its system.

If your tracking number does not show any results, try again later or check it through your local carrier's website.

Need More Help?

If you cannot find your tracking number or your tracking information has not updated for an extended period, contact Arden Outlet support with your order number and any available tracking details. We will help you look into the status of your shipment.

Occasionally, a package may be returned to Arden Outlet because the carrier was unable to complete delivery. This can happen for several reasons, depending on the shipping address, delivery restrictions, or the carrier's delivery procedures.

Why Was My Package Returned?

Common reasons include:

1. Incorrect or incomplete shipping address

An outdated address, missing apartment number, incorrect postal code, or other address error may prevent successful delivery.

2. The carrier could not deliver to the address

Some addresses may be difficult to access or may not be supported by the assigned carrier. Certain institutions, including correctional facilities, may also have delivery restrictions.

3. Delivery attempts were unsuccessful

If the carrier cannot complete delivery after its permitted attempts, the package may be returned to the sender.

4. The delivery was refused

A package may be returned if the recipient refuses delivery or the carrier cannot confirm that it can be accepted.

5. The address could not be verified

In some cases, the carrier or its system may be unable to recognize the address as entered.

What Should I Do If My Package Was Returned?

If Your Address Was Incorrect

If you notice an address error after your order has shipped, contact Arden Outlet support as soon as possible. We can review the tracking information and determine whether any options are available. Once a package is in transit, changes may no longer be possible.

If the issue is a minor spelling error, your local carrier may still be able to identify the intended address. Contact the carrier directly to ask whether a correction or redelivery is possible.

If You Contacted Us Before Your Order Shipped

If you noticed an incorrect address before shipment, contact Arden Outlet support immediately. We will review the order status and determine whether the address can still be corrected.

If the Carrier Has Already Returned Your Package

Contact Arden Outlet support with your order number and tracking information. We will review the situation and explain the available options.

A replacement or reshipment may not always be possible, particularly when the carrier has returned the package because of an incorrect address, unsuccessful delivery attempts, or delivery restrictions. Any resolution will depend on the circumstances and our applicable policies.

Can I Get a Replacement or Refund?

Replacement and refund options depend on the reason the package was returned, the order status, and the applicable refund policy. Contact our support team so we can review your specific situation.

If a new purchase is necessary, you may place a new order through our website.

Please double-check your address before you pay. If you notice a mistake, email support@ardenoutlet.com immediately. Once a tracking number has been issued, we can no longer change the address, but your local post office may be able to help redirect the package.

Digital products purchased from Arden Outlet are intended for your personal use. You may download and access your purchased files on multiple devices that you own, provided you follow the applicable terms and any product specific restrictions.

To protect the rights of our authors and content creators, you may not redistribute, resell, or publicly share purchased digital files unless you have explicit permission or are otherwise legally entitled to do so.

Can I Print or Share My Digital Products?

Printing for personal use

You may print your digital products for your own personal use when the file format and product license allow it. Many of our digital products are provided as PDFs, which can be opened and printed using compatible software and a connected printer.

Sharing with others

Digital purchases are intended for individual use. Please do not send copies to friends or family, upload files to public websites, distribute them through online groups, or share download links with others unless the applicable license expressly permits it.

Reselling or commercial use

You may not resell, reproduce, modify for redistribution, or use our digital products commercially without the necessary authorization or license.

Why Are These Restrictions in Place?

These guidelines help protect the intellectual property rights of authors, publishers, and other content creators while allowing customers to enjoy their purchases for personal use.

For additional details, please review the Arden Outlet Terms of Service and any license or usage instructions provided with your product.

If you have questions about whether a particular use is permitted, contact Arden Outlet support before sharing or distributing the file.

How Many Devices Can I Use to Read My Digital Products?

You can access your purchased digital products on multiple devices that you own, provided the file format and any product specific restrictions allow it.

Once you have downloaded your file, you can transfer it between compatible devices for your personal use. Depending on the product format, these may include:

• Smartphones
• Tablets
• Desktop and laptop computers
• E-readers that support the file format

Can I Transfer My Digital Products Between Devices?

Yes. You can generally transfer downloaded files between your own devices for personal use. For example, you can download a PDF on your computer and transfer it to your tablet or smartphone to read on the go.

Some files may require a compatible reading app to open properly.

Can I Share My Digital Products With Others?

Digital products purchased from Arden Outlet are intended for personal use. You may not distribute, resell, or share copies with others unless the applicable license expressly permits it or you have the necessary authorization.

Need Help Accessing Your Files?

If you have trouble downloading, transferring, or opening a digital product on another device, contact Arden Outlet support. We will help you troubleshoot the issue.

• You pay $100 and receive $135 of store credit to spend on our website.
• The gift card doesn’t expire.
• If your purchase costs more than your remaining balance, you pay the difference with another payment method.
• Gift cards can’t be exchanged for cash, aren’t refundable, and can’t be combined with other promotions unless stated.

Email us at support@ardenoutlet.com or use our contact form. We reply within 24 hours.

To help us respond quickly, include your full name, the email address on your order, and your order number.